FAQS
🛒Product Questions
Q: Are these products aligned with Biblical teachings/Christian principles?
A: We meticulously vet our suppliers and product designs to ensure all items respect Biblical principles and Christian values. We do not sell items promoting superstition, idolatry, or anything clearly contrary to Scripture.
Q: Could this product (e.g., image, statue, specific symbol) be considered idolatry?
A: We understand that views on religious imagery and symbols vary among denominations and individuals. Our products are designed as reminders of faith, educational tools, or expressions of devotion, not as objects of worship themselves. We respect differing perspectives and encourage you to choose according to your faith tradition and conscience. Detailed descriptions and images are provided for your reference.
Q: Do these products possess special power or offer "blessings"?
A: We firmly believe all power and blessing come from God, not the items themselves. Products use in rituals, prayer, or as faith reminders. They hold no inherent supernatural power; genuine faith and relationship with God are paramount.
📦 Quality, Materials & Craftsmanship
Q: What materials are used? What is the quality like?
A: We list material details as comprehensively as possible on product pages (e.g., 925 Sterling Silver, Zinc Alloy with Gold Plating, Solid Wood, Eco-Friendly Printed Paper, Food-Grade Silicone). We partner with quality-focused suppliers and conduct strict inspections. Clear product images (including multiple angles and close-ups) and dimensions are provided. Customer reviews are also available for reference.
Q: Is this jewelry item (e.g., cross necklace, bracelet) hypoallergenic?
A: For items directly contacting skin, we typically use low-irritation materials like 316L Surgical Steel, 925 Sterling Silver, Titanium Steel, or well-plated alloys. Material information is clearly stated in the description. If you have specific allergies, please review the materials carefully or confirm with us before purchase.
Q: What is the print and binding quality of printed materials (e.g., Bibles, books, posters)? Is the paper durable?
A: Our publishers and printers use standard or higher-quality printing and binding techniques (e.g., Smyth-sewn binding, hardcover). Paper choices vary: Bibles typically use thin yet durable Bible paper, while books use papers of different weights (GSM) suited to their type. We note the edition, paper type and binding style in descriptions.
🎁 Usage Scenarios & Gifting
Q: Is this product suitable for use as a gift during (Baptism, Confirmation, Wedding, Funeral) or for that occasion?
A: Many of our products are designed specifically for key Christian sacraments and life events. Browse relevant categories (e.g., "Baptism Gifts," "Wedding Gifts," "Sympathy & Memorial") or use keywords. Product descriptions often suggest suitable occasions. If unsure, just let us know the event and your needs.
Q: Can I get this personalized with an engraving or message?
A: Yes! We offer various customizable products (e.g., Bibles, jewelry, picture frames, bookmarks). Check the product page for customization options (engraving location, font choices, character limits). Add your request in the notes section or designated customization field during checkout. We'll carefully review and confirm details.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We currently ship across the entire United States.
Q: How fast will my order ship?
A: Orders are usually prepared within 1-2 business days. Once shipped, we will email you the status of your order and you can track your logistics in real time through our order tracking page!
Q: Do you offer free shipping?
A: Yes! Enjoy free shipping on orders over $50.
Q: What carriers do you use?
A: We ship via USPS, UPS, and FedEx — the best option is automatically chosen based on your location.
Q: How can I track my package?
A: Simply click the tracking link in your shipping confirmation email .
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We offer a 7-day hassle-free return .If you need to return an item, please contact our official after-sales email support@lordlysacred.com first, for more information, please read our return policy first.
Q: How do I request a return or exchange?
A: Email us at support@lordlysacred.com with your order number and reason. We'll get back to you real soon.
Q: My product arrived damaged — what should I do?
A: We apologize! Please take a photo and contact us support@lordlysacred.com immediately. Our customer service will give you the best way to deal with it
Q: When will I get my refund?
A: We process your refund within 5 business days to your original payment method.
🔔 Need help with anything else?
Email us at support@lordlyscared.com and our friendly team will be happy to assist!
